FAQ
Q1: Are MAMBANIFF's products functional cutting tools?
A: No. All MAMBANIFF knives are designed and produced as toys and collectibles, and cannot be used for cutting, tearing, or any other functional purposes. They are only suitable for display, collection, and aesthetic appreciation.
Q2: Is it safe to purchase and collect MAMBANIFF's products?
A: Yes. We strictly comply with global safety standards for toys and collectibles, adopting designs with non-sharp edges and safe materials for production. The products are suitable for collectors of appropriate age (please refer to the product page for specific age recommendations).
Q3: Can I return or exchange the product if I am not satisfied?
A: Yes. Unused, undamaged products with original packaging are eligible for a 30-day return and exchange service (calculated from the date of recipient's signature). The shipping costs for international returns and exchanges are borne by the recipient. It is recommended to contact customer service to confirm the process before returning or exchanging; customized products are not eligible for return or exchange except for quality issues.
Q4: How to verify the authenticity of MAMBANIFF products?
A: Each MAMBANIFF product is equipped with a unique anti-counterfeiting mark. You can verify the authenticity by scanning the QR code on the product packaging or logging into the "Authenticity Verification" page on the official website.
Q5: Do you deliver to my country/region?
A: We deliver to most countries and regions worldwide. Delivery to some areas restricted by customs policies and logistics (such as some war-torn and embargoed areas) is not available. Enter your shipping address during checkout, and the system will automatically verify whether delivery is supported.
Q6: How can I contact customer service if I have other questions?
A: You can contact our customer service team via email at support@mambanife.com or through the "Contact Us" form on the official website. We will reply to your inquiry within 24 business days.
